All custom orders must be inspected and approved before leaving our shop. We require customers to examine their completed pieces for any imperfections or concerns prior to pickup. Once an item leaves our premises, we are no longer responsible for damage or defects.

Due to the custom nature of our work, we cannot accept returns, exchanges, or guarantee repairs on completed orders. We may consider repair requests on a case-by-case basis, but this falls outside our standard services. Any potential repair work requires in-person inspection, and acceptance is not guaranteed.

Custom framed items that leave our shop and are shipped do not have refund or replacement options of any kind.